HARU HARU is committed to providing high-quality protective products and a worry-free shopping experience. If you have any concerns about your purchase, please review the following return, exchange, and warranty policies:

Return & Exchange Eligibility

1. Requests must be made within 10 days of receipt, and items must remain in brand-new, unused condition (including all original packaging, accessories, and promotional gifts).
2. Only orders placed on the official website are eligible. Please provide your order number and proof of purchase.
3. For returns or exchanges due to personal reasons (e.g., wrong model selected, change of mind), the customer’s responsibility is round-trip shipping costs.

Non-Returnable / Non-Exchangeable Items

• Items that have been unsealed, installed, or used (including screen protectors with removed protective film).
• Products damaged through improper use or misuse.
• Special promotional gifts or limited-edition items (these will be marked on the product page).
• Requests made after the 10-day inspection period.